Frequently asked questions

• Availability of products

Most products on our website are available immediately. If you need more information about a specific item, please contact our customer service team by phone, e-mail or chat so we can help you.

• Question about the fabric composition, sleeve length etc.

The fabric composition of each item is listed in the product description on our website. If you need more information about a specific item, please contact our customer service team by phone, e-mail or chat so we can help you.

• How do I find the right size?

The sizeguide is available to help you find the right size. If you need more information about a specific item, please contact our customer service team by phone, e-mail or chat so we can help you.

• How can I combine an outfit?

Our styling consultant is at your disposal to give you the best tips. If you have any questions please contact our customer service team.

Orders

• Where is my order?

The moment your order ships with DHL, you will find a tracking link in your shipment confirmation email. With this, you can track the delivery status of your order online. For more information, please contact our customer service team by phone, e-mail or chat.

•  My order has not been sent yet

 Please give us some time to prepare your order for shipping. Usually, we ship orders within 48 hours.

•  Was my order successful?

When your order is complete, you will receive an order confirmation in your e-mail. If you have not received an e-mail confirming your order, please contact our customer service department.

•  Can I place an order as a visitor?

Of course, you can place an order as a visitor, but creating an account is super easy. When you have entered all the information about an order, enter a password and your account is ready.

•  How can I create an account?

 Click under the person icon and register with your e-mail. Once you have entered all the necessary information, simply click on "Create Account" and you are done.

•  Can I change or cancel my order?

 As long as the order has not been sent, you can cancel it and reorder if necessary. For changes please contact our customer service team by phone, e-mail or chat.

• Is there a minimum order value? 

Yes, the minimum order value is 30.00 EUR.

Returns and refunds

•  How do I get a return receipt?

A return note from DHL is included in your package. The products must be returned with the original label, the original packaging and the return note. You have 14 days after receipt of the order to return it to us. To return your order when having the return label, we created for you, you can either click the link https://mydhl.express.dhl/index/en.html and fill in your details, what date and time suits you best for pick up by the Courier, or you can call your local DHL Express to arrange your pick up giving them your waybill. If, for some reason you have no return label, please contact our customer care team to guide you.

•  What is your return address?

Our address is:

 Ermou 75

 54 623, Thessaloniki

 Greece

•  Is it possible to exchange an item?

Unfortunately, we do not offer an exchange service. If you send an item back to us, you will automatically receive a refund. If you want a different colour, size or item, please place a new order.

•  When do I get my money back?

You will receive a refund within 10 days. The refund will always be credited according to the payment method you chose when you placed your order.

•  I received a faulty item. What should I do?

 If you receive a faulty item, please return it to us as soon as possible so that we can help you. If you are unable to create a return, please contact our customer service team by phone, e-mail or chat.

•  Problems with returns

If you need any help with filling in the return note, please contact our customer service department.